Returns and Exchanges Policy – Velvorix

At Velvorix, we are dedicated to offering high-quality products and outstanding customer service. However, we understand that there may be occasions when a product does not meet your expectations or requires an exchange. This Returns and Exchanges Policy outlines our procedures to ensure a smooth and transparent process. For any inquiries or to initiate a return, please contact our support team at support@velvorix.com.

1. General Returns and Exchanges
If you are not completely satisfied with your purchase, you may request a return or exchange within 30 days from the date you received your order. Unfortunately, requests made after this period cannot be accepted.

Returned or exchanged items must be in their original condition, unworn, unwashed, and with all original tags still attached.

2. How to Request a Return or Exchange
To begin the return or exchange process:

Contact us at support@velvorix.com, providing your order number, details of the item(s) you wish to return or exchange, and the reason for your request.

Our customer service team will review your request and provide detailed instructions, including the return address.

Pack the item carefully, including your invoice or a document showing your order number.

Ship the package to the designated address. Return shipping costs are the customer’s responsibility, unless the product is defective or an error occurred on our part.

Once we receive your returned item, our team will inspect it. If the item meets our return criteria, we will process a refund or send a replacement.

3. Refunds
Refunds are issued within 2 business days after receiving and inspecting the returned item. Refunds will be made using the same payment method used for the original purchase.

Please note that original shipping fees are non-refundable, except in cases of defective items or fulfillment errors.

4. Defective Products and Order Errors
If you receive a defective product or an incorrect order, please contact us immediately at support@velvorix.com. We will cover all return shipping costs and ensure a prompt refund or exchange.

5. Contact Us
If you have any questions or need assistance regarding our Returns and Exchanges Policy, please contact us at:
support@velvorix.com.

Our customer service team is always happy to help.
At Velvorix, your satisfaction is our priority. We appreciate your trust and are committed to resolving any issues quickly and efficiently while providing products of exceptional quality.